Frequently Asked Questions
Everything you need to know about shopping with The Original.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. Since 'The Original' pieces are designed with a tailored fit, we recommend measuring your favorite garment at home and comparing it to our chart for the perfect match.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request and receive a prepaid shipping label.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are your materials sustainably sourced?
Yes, quality and ethics are at the heart of The Original. We use premium, organic cotton and recycled polymers in our collections to ensure our fashion is as responsible as it is stylish.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly to your door.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a seamless checkout experience.